Warranty Policy

Limited Parts & Labor Warranty

 Valid only in the Contiguous United States

 1 Year Limited Parts & Labor Warranty Hitline and Senol Refrigeration warrant all new eligible products will be free of any manufacturing defects for 1 year from the product’s original date of delivery, when purchased from an authorized dealer. Hitline and Senol Refrigeration’s authorized dealers are Bronx Wholesale Center Refrigerations. This warranty applies only to the product’s original purchaser.   

Hitline and Senol Refrigeration’s liability under this warranty is limited to the repair of the defective product. In no instance will the cost to replace the product exceed its original purchase price. In Hitline and Senol Refrigeration’s sole discretion, it may provide a refund, in the form of store credit to the authorized dealer, of the product’s original purchase price instead of repair. The prescribed remedy is the SOLE AND EXCLUSIVE REMEDY for claims under this warranty.  You are solely responsible for determining whether the product is suitable, effective, or safe for your intended uses. Your intended use should align with Hitline and Senol Refrigeration’s marketed use of the product.  

This warranty does not cover damage to the product that occurs as a result of: 

• Intentional or accidental misuse, abuse, alterations, or other damage (including, but not limited to, vandalism; impact by foreign objects; improper handling, maintenance, and storage; use of incompatible accessories; or application of harmful chemicals); damage due to fire, flooding, or other Acts of God; damage caused by power surges, brownouts, or inconsistent voltage such as when connected to a generator. 

• Assembly, installation, or use in violation of Hitline and Senol Refrigeration’s instructions and guidelines (including, but not limited to, use of the product in contravention of Hitline and Senol Refrigeration’s product-specific restrictions and weight limits)

• Abnormal or unintended uses.

• Ordinary and expected wear and tear (including, but not limited to, wearable parts such as gaskets, light bulbs, and the like)

 • Rust or other damage to products caused by exposure to moisture.

 

• Unless otherwise stated in the product literature, all Hitline and Senol Refrigeration products are intended for commercial use only.

 • Any gas, plumbing, and hardwired electrical connections must be completed by a qualified installer. Any necessary calibrations or other adjustments are the responsibility of the installer and are not a matter of warranty.

 

• Improper utility connection such as using the wrong voltage, phase, or fuel type.

 

• Parts and accessories sold without equipment.

 

• Repair service conducted without prior notice to Hitline and Senol Refrigeration, repair service conducted by unauthorized service agents or unqualified persons, or repair service conducted with parts inconsistent with Hitline and Senol Refrigeration’s OEM parts, except where permissible by state law. 

• Any equipment carrying a service warranty must be installed at a commercial address for the warranty to be valid, as our technicians may not be licensed or insured to enter a home-based business or permanent residence.